Front Desk Coordinator

Overview

Front Desk Patient Coordinator

Do you genuinely enjoy helping people? Can you stay calm, organized, and positive even when things get busy? You notice what needs to be done and jump in without being asked. At Arkansas Eye Care Group, we are a team of doctors, staff, and patients who feel like family. We provide fast-paced, rewarding care and create an experience that keeps patients coming back.

We are a busy clinic, and every day involves a mix of tasks while delivering excellent customer service.

If you thrive in a fast-paced environment, stay busy, and enjoy accomplishing a lot in a day, you’ll fit right in. If you’re seeking downtime or prefer minimal multitasking, this may not be the right fit.

• Greeting and welcoming patients with warmth and professionalism
• Answering, screening, and directing incoming phone calls
• Scheduling appointments and managing patient flow
• Verifying vision and medical insurance benefits
• Collecting and posting patient payments
• Providing accurate information in person, by phone, and electronically
• Maintaining a clean, organized, and welcoming reception area
• Assisting with administrative tasks including filing, scanning, and document management
• Supporting teammates and stepping in wherever needed to ensure patients receive excellent care

• Outstanding customer service and communication skills
• Strong computer and technology skills
• Excellent organization and attention to detail
• Ability to multitask and adapt to changing priorities
• Positive attitude and willingness to learn
• Dependable team player who enjoys helping others
• Professional appearance and demeanor

Experience in healthcare or optometry is helpful, but a great attitude, strong work ethic, and willingness to learn are even more important. We can teach skills; we can’t teach positivity, work ethic, and a genuine desire to help people.

We may request a resume or a cover letter describing why you’d be a great fit.