Operations Manager

Position & Compensation

Operations Performance Manager – CAI – Manager – Non People Leader. Flexible work option: can work remotely but must live in the specified city, state, or region. Travel: 50% of the time.

Work shift:

Day. Compensation:
Base salary $82,500.00 – $, depending on location and experience, plus an annual incentive/commission target of $42,300.00.

The Cox Automotive Fixed Operations Performance Manager drives value and retention across Dealer Solutions portfolio—F&I, DMS, and Xtime Service products—for franchise and large independent automotive dealers. The role translates dealership challenges into actionable solutions using Cox Automotive’s suite of technologies and serves as the primary point of contact for Dealer track and Xtime solutions, maximizing product utilization, improving dealership performance, and driving organic growth.

• Serve as a strategic partner to automotive dealerships, leveraging hands‑on dealership experience to drive adoption and performance of Cox Automotive solutions.
• Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
• Establish a regular cadence of in‑store and virtual engagements to assess performance, identify gaps, and implement process improvements.
• Apply fixed ops expertise to optimize service lane operations using Xtime and related tools.
• Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
• Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
• Proactively manage at‑risk accounts using a consultative, data‑driven approach to retain and grow relationships.
• Stay current on product updates and enhancements and communicate their value in the context of dealership operations.

• A competitive salary and top‑note bonus/incentive plans.
• A pro‑sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Minimum Requirements:

Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience, a Ph.D. and 1 year of experience, or 10 years of experience in a related field. Safe drivers needed; valid driver’s license required.

• 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership.
• Hands‑on experience in our Xtime platform.
• Deep understanding of dealership operations, including service, parts, and F&I.
• Proven ability to influence dealership personnel at all levels—from service advisors to general managers.
• Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
• Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.
• Comfortable working independently in a remote environment while collaborating cross‑functionally.

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, and/or in company vehicles is prohibited.

• Flexibility to take as much vacation with pay as they deem consistent with their duties, company’s needs, and obligations.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of…