Manager Business Office

Purpose Statement

Manage the daily operations of inpatient, outpatient and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility.

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc., in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in patient accounting system.
• Maintain effective communication with third‑party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management, including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain communication with the leadership team to ensure all third‑party compliance guidelines are met.
• Select and monitor outside collection vendors engaged in the collection of facility receivables; review and balance agency reports to system reports and approve agency invoices.
• Lead and provide operational directives for all business office activities related to claims management and collections of facility receivables, ensuring timely, efficient cash collections to support overall financial goals.
• Define and provide necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• May include managing and directing subordinate staff to identify goals and objectives.

• High School diploma or equivalent required.
• Some college coursework preferred.
• Two or more years’ job‑related experience required, preferably in behavioral health.
• One or more years’ supervisory experience required.
• Strong revenue cycle technical skills required.

• Must have and maintain a valid driver’s license, automobile insurance coverage, and access to a vehicle where required by the facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.