Part-Time Retail Banker

Important Information Regarding Application Process

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First Security Bank seeks a professional, energetic, and team‑oriented Retail Banker to join our team and serve the Arkansas community. This position is on‑site.

• High school diploma or GED required upon graduation.
• 1‑2 years of post‑secondary education and/or cash handling, customer service, banking, or related experience preferred.
• Start as a Retail Banker with intent to promote to Retail Banking Specialist.
• Proficiency with Outlook, Word, typing, 10‑key, and internet usage required.
• Willingness to demonstrate Core 5 values with customers and coworkers.

Regularly scheduled hours per week: up to 29 hours.

• Tuesday and Thursday 8:30 am – 5:30 pm
• Friday 9:00 am – 6:00 pm
• Saturday 8:00 am – 12:00 pm (typically 3 per month)

• Process deposits, withdrawals, cash advances, cashier's checks, and cash checks, following policies and procedures. Examine checks for availability and detect counterfeit currency. Refer customers to other services when needed.
• Visually review customer transactions and verify necessary information.
• Count and balance cash using retail platform; buy/sell currency from vault as needed; scan proof work through branch capture machine.
• Receive mortgage, consumer, and other loan payments.
• Promote bank services and products via cross‑selling or directing clients to appropriate personnel.
• Adhere to daily opening/closing procedures, security, and safety measures; lock cash drawers and safes in the vault upon closing.
• Maintain currency and coin supply per policy; manually count, verify, and strap currency; process coin sales to vault.
• Assist with night deposits, mail deposits, and ATM deposits as needed.
• Complete CTR and SIRF reports; notify Bank Secrecy Act Officer on suspicious activity.
• Inform managers of activities and issues exceeding $50.00; assist in resolving outages and discrepancies.
• Assist internal customers and executive management as requested.
• Complete special requests such as redeeming savings bonds, closing accounts, ordering checks, exchanging foreign currency, and safe‑deposit box procedures.
• Balance ATM and main cash vault as needed.
• Provide quality service through phone and in‑person inquiries, handling unusual transactions and difficult customer inquiries.
• Identify fraudulent transactions and review concerns with management.
• Obtain training and become proficient in wire transfers.
• Adhere to strict privacy regarding customer information.
• Operate computer software, telephone, scanner, copier; become proficient with internal bank software.
• Hold valid driver’s license and reliable transportation; willing to extend hours if necessary.
• Attend assigned retail training classes.
• Additional duties may be assigned.

• Build consumer and business customer profiles as needed.
• Process debit cards upon request.
• Assist customers with name/address changes, account maintenance, reconciliations, or complaints.
• Update identification.
• Open/close accounts.
• Handle debit card disputes.

This position has no supervisory responsibilities.

Foster a culture of ethical conduct, critical thinking, problem solving, teamwork, and exceptional service. Establish positive work relationships, provide honest feedback, and generate trust.

Require visual acuity for reading materials and identifying customers, articulate communication with customers and coworkers, mobility in a standard office, hand, arm, and finger dexterity to operate a computer, handle currency, operate office equipment, and lift coins and currency up to 50 pounds. Reasonable accommodations are available for disabilities.

Maintain attention to detail and accuracy under time constraints, interact calmly with customers and coworkers, preserve confidentiality, perform basic mathematical calculations with currency, read and interpret documents, and draft routine communications.