Part-Time Retail Banker Floating

SUMMARY

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross‑train to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on‑site work and the ability to travel/float between branches within designated market.

• High School Diploma or GED completion by the end of your graduating year is required.
• 1‑2 years post‑secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, Excel, typing, 10‑key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Regularly scheduled hours per week: up to 29 hours per week.

Tuesday and Thursday 8:30 am – 5:30 pm;
Saturday 8:00 am – 12:00 pm (typically 3‑4 per month). Extended working hours may be required.

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and cashing checks while following all identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review all transactions for accuracy.
• Identify fraudulent transactions and review concerns with management; become well‑informed on new suspicious activities.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.
• Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
• Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.
• Complete special requests such as redeeming savings bonds, managing safe‑deposit box access, and providing account printouts, research, copies, and referrals.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on‑site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

• Build consumer and business customer profiles as needed.
• Process debit card requests and handle debit card disputes.
• Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
• Opening and closing accounts.
• Obtain training and become proficient in executing wire transfers.
• Order checks and exchange foreign currency.

SUPERVISORY RESPONSIBILITIES:

None.

Foster a culture that values high ethical conduct, critical thinking, problem‑solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and…