Community Health Worker

Job Summary:

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

Essential Functions:

Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member’s home, telephonic or electronic communication

Accompany members to appointments and other social service encounters when necessary

Coordinate logistics to support members’ care plan goals and interventions – reminders, transportation, and childcare arrangements

Verify eligibility, previous enrollment history, demographics and current health status of each member

Contribute to assessments by gathering information from the member, family, providers and other stakeholders

Contribute to the development and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the Case Manager Assist with identifying and managing barriers to achievement of care plan goals

Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination

Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead Evaluate member satisfaction through open communication and monitoring of concerns or issues

Maintain appropriate documentation within protocols and guidelines of the Care Management program

Looks for ways to improve the process to make the members’ experience with Care Source easier and shares with leadership to make it a standard, repeatable process

Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program

Perform any other job duties as requested

Education and Experience:

High School Diploma or General Education Diploma (GED), is required

Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred

Competencies, Knowledge and

Skills:

Proficient with Microsoft Office, including Outlook, Word and Excel Sensitivity to and experience working within different cultures

Good interpersonal skills

Ability to work independently and within a team environment

Ability to identify problems and opportunities and communicate to management

Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices

Demonstrate compassion, support and collaboration with members and families

Self-motivated and inquisitive

Comfort with asking pertinent questions

Ability to work in a fast-paced environment

Ability to demonstrate and promote ethical conduct

Ability to develop positive relationships with all stakeholders

Awareness of community & state support resources

Organized , detail-oriented and conflict resolution skills

Ability to keep composure and professionalism during times of high emotional stress

Ability to maintain confidentiality and act in the company’s best interest

Proven track record of demonstrating empathy and compassion for individuals

Proven track record for improving processes to make things easier for those you have served

Licensure and Certification:

Community Health Worker Certification, or equivalent approved training program, is preferred

Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated.

To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. Care Source requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment.…