Patient Services Specialist

JOB SUMMARY

The Patient Services Specialist (PSS) uses their experience and knowledge to appropriately triage scheduling and clerical duties. This individual will have the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical tasks. Their work allows the physicians and clinical staff to devote their time to patient care that requires specialized knowledge. As the Patient Service Specialist, this position is responsible for performing a variety of secretarial and clerical responsibilities in support of the physicians and other members of the clinic.

Multitasking abilities and attention to detail with little room for error are a must. This description incorporates full time, part time and PRN PSS roles.

The Patient Services Specialist (PSS) uses their experience and knowledge to appropriately triage scheduling and clerical duties. This individual will have the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical tasks. Their work allows the physicians and clinical staff to devote their time to patient care that requires specialized knowledge. As the Patient Service Specialist, this position is responsible for performing a variety of secretarial and clerical responsibilities in support of the physicians and other members of the clinic.

Multitasking abilities and attention to detail with little room for error are a must. This description incorporates full time, part time and PRN PSS roles.

• Gathers pre-admission information from the hospital, patient, or family member on scheduled patients before initial and/or follow-up visit.
• Obtains financial updates, documents in the billing system, completes forms, and obtains signatures as “alerts” request. Ensure patient documents are filled out and signed.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Know how to locate path reports, outside medical records, radiology reports, and retrieve if necessary for the position.
• Refer patients to the financial counselors when alerted by the billing system or if the patient has billing questions.
• Contact the social worker for assistance with patient needs such as lodging, transportation, medication requests, or any type of social worker request.
• Forwards any medical records requests to the centralized medical records department.
• Manage patient scheduling activities, including coordinating referring and follow-up appointments, rescheduling cancelled visits, preparing and transmitting referral documentation, and greeting, screening, checking in, and directing patients while communicating arrivals to nursing, and radiation therapy staff
• Manages cash-handling operations by processing patient transactions, maintaining accurate financial records, conducting routine petty cash box counts, and preparing and securing daily bank deposits in accordance with company policies and departmental procedures.
• Responsible for ensuring patients’ initial appointments/schedules are up to date and on the computer.
• Investigate all “no shows”, clearly document reasons “why”, and make appropriate follow-up
• Maintain daily written or electronic documentation of completed work in order to provide data for monthly reports.
• Conducts daily research of expired patient information and updates EMR or billing systems. Notify the physician and medical records if required.
• Serves as the custodian of the front office multi-function device.
• Knows how to prepare and mail to new patients the new patient packet with the CARTI booklet.
• Cross-train and learn at other clinics.
• Process EMR messages and worklist queues.
• Other duties as assigned.

Travel to satellite centers as required.

None

• High school graduate or GED.
• Associate degree in business administration or a secretarial program a plus.
• Current Valid Arkansas Driver’s license.

• Minimum of 1 year of front office healthcare experience required. Healthcare Scheduling preferred.
• Competent in EMR systems preferred.