Director of Care Management & Client - RN

Home Well Care Services | Central Arkansas Full-Time | Senior Leadership Position

Help Us Build the Best Home Care Experience in Arkansas.

Home Well Care Services is looking for an exceptional Registered Nurse to lead our care coordination department and help us take our organization to the next level.

We are a growing, locally owned non-medical home care company with franchise territory covering nearly the entire state of Arkansas.

We are looking for someone who wants to do more than manage a department. We want a leader who is excited about building a company, developing people, improving systems, strengthening relationships, and creating an exceptional experience for every client and family we serve.

This is not a traditional nursing position.

It is a unique opportunity for an experienced RN who combines clinical knowledge with business sense, customer service, leadership, and a genuine love of data.

The right person will be incredibly detail-oriented, organized, positive, and personable. They will be able to understand complicated healthcare systems and explain them in simple, everyday language that clients, families, caregivers, and office staff can understand.

We want someone who has led teams, created meaningful improvements, and is ready to take the reins of our care coordination department.

You will take ownership of our care coordination operations, providing leadership, direction, training, and accountability to our team.

You will oversee our Medical Assistants, CNAs, PCAs, part-time RNs, and other care coordination personnel within their assigned roles.

Your responsibilities will include:

• Developing and improving care coordination processes.
• Establishing clear expectations and accountability.
• Training and mentoring team members.
• Reviewing client cases and ensuring appropriate follow-through.
• Improving documentation, communication, and consistency.
• Identifying problems before they become major issues.
• Building a positive, service-focused team culture.

We want someone who leads by example, earns the respect of their team, and genuinely enjoys helping others succeed.

You will personally manage approximately 20 of our highest-priority client relationships.

You will know their needs, families, physicians, payer requirements, authorized services, care plans, and any significant changes in their condition.

You will ensure these clients receive exceptional attention and that important information is communicated appropriately to everyone involved in their care.

You will also identify opportunities to improve their care experience and ensure they receive the services they need.

We are especially interested in an RN who already understands Arkansas Medicaid and federal VA healthcare systems.

Existing professional relationships with Medicaid personnel, VA community care teams, case managers, care coordinators, or other government healthcare contacts are highly desirable.

We want someone who understands how to navigate these systems, resolve problems, follow up on authorizations, and advocate effectively for clients.

Experience with the following systems is strongly preferred:

• Arkansas Medicaid Atrezzo portal
• Arkansas Medicaid MMIS provider portal
• VA Health Share Referral Manager (HSRM)
• VA Community Care Network (CCN)
• Medicaid personal care and ARChoices programs
• Managed Care Organizations (MCOs)/PASSE
• Payer authorizations, service extensions, and utilization management

You should be comfortable communicating directly with payer representatives, case managers, and government healthcare personnel to resolve issues and coordinate services.