Delivery Solution Architect

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations:
• Ensures individualized solution incorporates clients' and Acxiom's overall business strategy and technical vision.
• Engages in all solution communications with client and engage in its progress throughout the implementation phase.
• Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production. For existing clients:
• Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.
• An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.
• They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos.

For Implementations:

* Ensures individualized solution incorporates clients' and Acxiom's overall business strategy and technical vision.

* Engages in all solution communications with client and engage in its progress throughout the implementation phase.

* Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.

For existing clients:

* Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.

* An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.

* They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

DUTIES AND RESPONSIBILITIES

Solution Delivery & Design

* Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management

* Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom's overall solution vision

* Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs

* Gather stakeholder requirements and convert them into process flows and actionable solution plans

* Evaluate solution approaches based on cost, compatibility, usability, and scalability

Solution Architecture & Ownership

* Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture

* Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components

* Ensure solutions consistently meet performance expectations and service level agreements (SLAs)

Client Engagement & Communication

* Partner with clients using a consultative approach to guide solution strategy and execution

* Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences

* Translate complex technical concepts into clear business value and outcomes

* Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives

Technical Leadership & Execution

* Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts

* Lead design creation, requirements elicitation, and planning with limited guidance from senior architects

* Operate as a fully functional, self-directed contributor across projects and major change initiatives

* Collaborate with cross-functional teams to drive process improvements, research, and solution optimization

Support & Issue Management

* Provide Tier 3 technical support, including researching and resolving complex…