Sr. Delivery Analyst

Overview

Delivery Analyst delivers data, data products, and information that drive our client’s multi‑channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and/or third‑party vendors receive clean, enhanced, segmented, ready‑to‑market data. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with clients and/or third‑party vendors to understand requirements and allocate issues to maintain a seamless process flow.

Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

THIS POSITION IS NOT ELIGIBLE FOR ANY TYPE OF SPONSORSHIP

• Accountable for ownership of on‑time input and output delivery, including taking initiative to monitor after hours.
• Accountable to manage their own time in order to meet deadlines, including taking initiative to monitor work after hours.
• Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders.
• Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends.
• Setup and build processing flows, including ad‑hoc, new build and more complex flows.
• Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects.
• Delivers accurate output information to clients and/or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms.
• Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations.
• Researches, troubleshoots and takes action regarding data or processing issues according to product, client and/or third‑party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
• Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion.
• Leads client meetings as it pertains to solution, research, issues, change management and troubleshooting.
• Point of contact to clients for solution components.
• Facilitates change management – includes participating in the scoping, estimating and implementing the change to the solution.
• Also mentors less experienced Delivery Analysts in the Change Management process.

• Fully functional and self‑directed. Provides formal mentorship.
• High complexity assignments – owner.
• Moderate complexity assignments – owner (1 or greater).
• Low complexity assignments – provide oversight/review.
• Regularly leads self and established as specialist.

• Bachelor’s degree from a four‑year college or university and a minimum of 2 years of relevant experience, or equivalent related work experience.
• Minimum of 5 years of industry experience in Information Technology or a related field.
• Proficiency with Microsoft Office applications.
• Experience communicating effectively with clients and internal stakeholders, including providing status updates.
• Hands‑on experience with SQL.
• Strong attention to detail, with the ability to monitor and audit solution processing services.
• Experience with encryption and decryption technologies (e.g., PGP/GPG, SDMS, GIS).
• General knowledge of Information Technology practices and standards.
• Working knowledge of file transfer protocols.

Primary

Location:

Conway, Arkansas

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.