Solution Architect

Overview

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos.

• For Implementations:
  Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision.
• Engages in all solution communications with client and engage in its progress throughout the implementation phase.
• Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.
• For existing clients:
  Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.
• An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.
• They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

• Solution Delivery & Design Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management.
• Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom’s overall solution vision.
• Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs.
• Gather stakeholder requirements and convert them into process flows and actionable solution plans.
• Evaluate solution approaches based on cost, compatibility, usability, and scalability.

• Solution Architecture & Ownership Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture.
• Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components.
• Ensure solutions consistently meet performance expectations and service level agreements (SLAs).

• Client Engagement & Communication Partner with clients using a consultative approach to guide solution strategy and execution.
• Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences.
• Translate complex technical concepts into clear business value and outcomes.
• Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives.

• Technical Leadership & Execution Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts.
• Lead design creation, requirements elicitation, and planning with limited guidance from senior architects.
• Operate as a fully functional, self-directed contributor across projects and major change initiatives.
• Collaborate with cross-functional teams to drive process improvements, research, and solution optimization.

• Support & Issue Management Provide Tier 3 technical support, including researching and resolving complex solution issues.
• Monitor project and enhancement progress to identify risks, challenges, and optimization opportunities.

• Process Improvement & Standards Apply and promote adherence to Acxiom standards, methodologies, and best practices.
• Identify and drive process improvements that enhance efficiency, profitability, and client value.
• Maintain deep knowledge of Acxiom Delivery Methodology, including design, project management, and change management.

• Organizational & Product Knowledge Develop expertise in Acxiom’s organizational structure, tools, Delivery Methodology, and Solution Center Framework.
• Maintain knowledge of Acxiom products, services, and industry trends to align client needs with available solutions.
• Share best practices, case studies, and lessons learned across teams.
• Provide feedback to product and business teams to enhance offerings and meet evolving client needs.

• Leadership & Collaboration Demonstrate leadership within implementations and major projects.
• Provide guidance and mentorship to team members involved in solution delivery.
• Partner with account management and internal…