Applications Administrator III Job Conway area,Arkansas USA,IT/Tech

Location:

Data Center - 3rd Floor, Conway, AR 72032, USA

Description

The Applications Administrator III administers the technology and workflows associated with the software applications. This position acts as a liaison with designated departments, application vendors, training, and other support staff to ensure the highest level of service and availability in a fast‑paced, constantly growing financial institution. The Applications Administrator III is responsible for customization requests, standardized user security, security groups, application optimization, understanding and documenting the information and business needs, and working with the IT department for the installation of approved upgrades and maintaining and supporting the application environment.

The position is involved in designing new features and configurations for the system, as well as testing methodologies to evaluate the performance of the system. The Application Administrator III will also mentor Applications Admin I and II to advance their knowledge and expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide specialized technical expertise and user support necessary for day‑to‑day administration and maintenance of Retail, Lending, Enterprise and Deposit Operations applications.

Proactively monitor applications and advise on solutions that prevent or minimize employee and customer impact.

Administer the security model based on functional responsibilities.

Work with Information Security to implement and maintain standard security groups.

Provide production support including workflow management and troubleshooting.

Build and maintain relationships with vendor support and other institutions.

Regularly attend vendor user conferences and participate in user groups.

Successfully complete vendor‑provided training.

Work directly with functional departments to ensure efficient system usage and implement approved changes.

Recommend system and process changes based on application capabilities and business needs.

Assist in design, configuration, and modification of supported applications to suit organizational needs.

Document and maintain all processes and procedures for assigned applications.

Complete work in a timely and accurate manner while providing exceptional customer service.

Backup for the computer operator as needed.

Identify and recommend solutions or alternatives to simplify and improve the supported applications.

Support the daily performance of the assigned applications.

Assist in building workflows and automation within the assigned applications.

Maintain a constant state of alertness and perform safely.

Complete required BSA/AML and other compliance training as assigned.

Perform any additional related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, the candidate must have a bachelor’s degree in a related field and four years of related experience or training. The following technical and soft skills are required:

Experience with Retail, Lending, Enterprise and Deposit Operations applications.
Strong knowledge of application security, user management, and workflow customization.
Proficiency in troubleshooting and performance monitoring.
Excellent written and verbal communication skills.
Strong analytical and problem‑solving abilities.

Preferred certifications include:

Service Now Certified Administrator
nCino Certified Administrator
Sales Force Certified Administrator
Encompass Certified Administrator
ITIL V3 or V4 Foundations

Software skills: intermediate proficiency in data entry, contact management, spreadsheet and word processing.

WORKING CONDITIONS

Normal office conditions with controlled temperature and low noise. A vehicle may be required for on‑site duties, and a personal or business vehicle will be subject to pre‑ and post‑employment screening.

PHYSICAL ACTIVITIES

Work activities are primarily sedentary with occasional walking and lifting up to 10 pounds.

EEO STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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