Account Manager​/Collection Specialist

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position prioritizes re‑selling the Rental Agreement and educating customers, rather than solely collecting payments.

• Contact all customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is typically done by phone and may require visits to the customer’s residence to discuss account details or to pick up merchandise as dictated by company policy.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on all accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de‑installations.

• Valid State Driver License with a clean driving history.
• Successful completion of a drug screen and background check.
• Prior experience as a sales agent, rental agent, account executive, account manager, account collection specialist, rent‑to‑own, or automotive sales professional.

Competitive base pay, commissions, bonuses and a complete benefits package.