Financial Aid Assistant

Financial Aid Assistant (Part-time Temporary)

Coastal Carolina University is currently accepting applications for the following part-time temporary position in the office of Financial Aid & Scholarships.

• Provide frontline customer service and student support by responding to inquiries through phone, email, chat, and other communication channels, while assisting with proactive outreach and routine financial aid communications.
• Support financial aid processing operations by tracking documents, preparing workflows, organizing reports and spreadsheets, and performing non-decision‑based administrative tasks that promote timely and accurate processing.
• Conduct quality assurance and compliance support activities by completing audit checks, verifying system flags and checklist requirements, identifying discrepancies, and escalating issues as appropriate.
• Maintain and enhance student communication resources by supporting PLUS loan communication campaigns, updating chatbot content and website information, and ensuring students receive accurate, timely guidance.
• Provide operational and administrative support to the Financial Aid processing team by coordinating routine office functions, maintaining records, assisting with workflow management, and contributing to continuous process improvements that enhance efficiency and student service.
• Must be flexible to meet the special scheduling needs of the university.

• A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.
• Excellent written and verbal communication skills, strong organizational skills, and proficiency in MS Excel and Word.
• Ability to read and effectively interpret policy and regulations and to deliver projects on time while cooperating with other departments.
• Must be able to remain in a stationary position to complete work at a computer.
• Subject to Drug/Alcohol Testing Guidelines:
  No.
• Subject to Credit Check:
  No.

• Prior experience in an educational setting.
• Related experience or equivalent education training and experience.

Temporary staff position. Salary commensurate with experience. Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active‑dut… Woo why it truncated? }

Coastal Carolina University prohibits any form of discrimination against its students, faculty, staff and applicants in its programs or for admission to or employment with the University. For more information, visit Title IX or EEO.