MSR IV; Loan Officer

About the Organization

Carolina Trust's story began in 1958 as Myrtle Beach Air Force Base Federal Credit Union, serving the financial needs of military personnel and civil service employees. With a desire to expand our service reach and directly influence the financial opportunities for individuals, families and small businesses in surrounding communities, the Credit Union applied for and received a Community Charter. In October 2001, we began serving those who live, work, worship, volunteer or attend school in Horry, Georgetown, Marion, Williamsburg, and southern Florence County.

Carolina Trust was thrilled to remove membership barriers so that more people could experience the Credit Union difference and a lower-cost banking alternative. Then, in 2018, we broadened our service area even further by expanding into Brunswick County, NC – less than 2 miles away from our Little River branch.

Who We Are:

At our core, we are people helping people. Since 1958, we've been helping people achieve their financial goals, small businesses get the financing they need, and our employees expand their career potential. Additionally, we actively support our local schools and charitable organizations. We want our members and employees to feel good about the good we do in their communities, and we will continue to build this reputation one relationship at a time.

Carolina Trust believes that before trust will be reciprocated, it must be earned with time, consistency and authenticity. We're the trustworthy faces you see around town, and we're proud of our Credit Union heritage of owners serving owners.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

MSR IV (Loan Officer)

$22.00 - $23.77 (Hourly)

To assist members and potential members with their credit union needs directly and through other member service representatives. Provides expertise with respect to more complex credit union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc. Explains services, sets up new accounts, responds to problems, and directs members to the appropriate people. Responsible for receiving, reviewing, and processing applications for consumer, home improvement, credit card, and overdraft account loans.

Meets with applicants to explain credit policies and to obtain additional loan information and documentation. Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approved lending limits. Presents loan requests above lending limit for approval as per loan policy. Ensures members and prospective members are promptly and professionally served. Provides federal credit union information and cross sell services.

• Assumes responsibility for effectively receiving, reviewing, and processing loan applications.
• Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests.
• Evaluates and verifies loan applications and credit criteria; computes debt ratios; verifies employment and income; determines value of collateral; notifies applicants of loan decisions; requests additional information if required.
• Calculates terms, finance charges, and insurance on loans for proper disclosure on promissory notes.
• Assists in servicing loans by processing such items as payoff, refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes.
• Sells credit life and disability, GAP, and warranty insurance.
• Ensures lending operations are conducted in accordance with established credit union policies and are legally compliant; ensures loan requests are properly documented.
• Assumes responsibility for establishing and maintaining effective and professional business relationships with members.
• Assists members with opening and closing accounts, answers questions, and resolves problems.
• Identifies cross sell opportunities and cross sell services to members.
• Acts as liaison between members and various organizations and departments.
• Ensures appropriate records are maintained and required reports are prepared.
• Assumes responsibility for establishing maintaining effective coordination and communication with area personnel and with management.
• Assists other member service representatives and personnel as needed.
• Assists in training and cross training.
• Completes reports and records promptly and accurately; inputs loans and all supporting documents as required.
• Attends meeting as required.
• Keeps management informed of department activities and of any significant problems; refers problems that are beyond their authority to their supervisors, along with their recommendations.
• Assumes…