Executive Housekeeper

We’re more than just a team – we’re a community dedicated to making a difference every day.

The North Conway Grand Hotel is excited to begin a new chapter under the management of Olympia Hospitality, a hospitality company known for creating people-focused cultures and exceptional guest experiences.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest’s room and hotel areas ensuring high standards are met to achieve guest satisfaction.

Pay Range $60,000 - $65,000 per year

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You
  :
  We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future
  :
  With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind
  :
  We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You
  :
  Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support
  :
  From our Employee Assistance Program (EAP) to a sober support network
  , and our commitment to being a recovery-friendly workplace
  , we're here to help you thrive personally and professionally.
• Perks
  :
  Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

• Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Develop and implement staff schedules to ensure adequate coverage and efficient operation of the housekeeping department.
• Establish and maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Implement quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs. Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses. Identify opportunities for cost‑saving initiatives and efficiency improvements within the housekeeping operation.
• Respond promptly and effectively to guest feedback and complaints related to housekeeping services, taking appropriate corrective action as necessary.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless…