General Manager

Job Summary:
The General Manager (GM) is responsible for the overall management and successof the hotel, ensuring that all aspects of operations run smoothly and efficiently. This role involves overseeing all departments, leading the hotelteam, managing financial performance, and ensuring exceptional guest experience. The GM plays a key role in setting the strategic direction of thehotel and maintaining a positive work environment. This is an onsite role that requires substantial presence at the property to ensure operations meet brand standards.

Ensure full compliance with all applicable brand standards, operational requirements, quality assurance programs, and guest service expectations.

Key Responsibilities

• Ensure the property consistently meets or exceeds all brand standards, audit requirements, and quality assurance expectations.
• Oversee thedaily operations of the hotel, ensuring that all departments, including front office, housekeeping, food & beverage, and maintenance, meet orexceed established standards.
• Develop and implement operational policies and procedures to ensure consistency and efficiency across all hotel functions.
• Monitor daily operations to ensure guest satisfaction, operational efficiency, and adherence to hotel policies and standards.
• Conduct regular operational inspections and brand readiness reviews to ensure compliance with franchise standards, cleanliness expectations, service delivery, and operational procedures.
• Resolve any operational issues or challenges, working closely with department headsto ensure smooth operations.
• Collaborate with department leaders to implement corrective action plans related tobrand inspections, guest satisfaction scores, and operational deficiencies.

• Develop andmanage the hotel’s budget, ensuring financial goals are met and profitability is maximized.
• Monitor financial performance, including revenue, expenses, and profitability,and implement strategies to improve financial results.
• Reviewfinancial reports, including daily revenue reports, monthly profit andloss statements, and budget variances, to track performance and identify areas for improvement.
• Work with thesales and marketing team to develop and execute strategies for increasing occupancy, average daily rate (ADR), and overall revenue.

• Lead, supervise, train, andmentor the hotel management team and staff, ensuring employees have theskills, resources, and support needed to perform effectively.
• Oversee recruitment,interviewing, hiring, onboarding, scheduling, and staffing levels toensure operational coverage and labor efficiency across all departments.
• Develop and manage employee work schedules in alignment with occupancy levels, business demands,labor budgets, and operational needs.

oEnsure all required employee training assignments are completed in a timely manner,including brand standards training, safety training, harassment prevention, andother compliance-related programs.

oMonitorand maintain training compliance records and follow up with employees and department leaders regarding overdue or incomplete training requirements.

oHolddepartment leaders and staff accountable for maintaining brand consistency,service excellence, and adherence to franchise operational standards.

oEstablishand maintain accountability standards for employee performance, attendance,professionalism, guest service, and adherence to company policies and procedures.

oConductregular performance evaluations and provide ongoing coaching, counseling,feedback, and development plans to support employee growth and operational excellence.

oAdministercorrective action and disciplinary procedures consistently and professionally,including documentation of performance concerns,…