Assistant Manager - Biggby

Job Details

Job Location:

Conway, SC 29527

Position Type:
Full Time

Biggby Coffee Assistant Manager

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

The Assistant Manager will support daily operations in our coffee restaurant. This role is responsible for helping lead the team, maintaining service and product quality, supporting financial and inventory goals, and ensuring a positive customer experience. The Assistant Manager acts as a key leader in the absence of the General Manager and plays a vital role in developing a strong, service-driven team.

A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Family first atmosphere
• Benefits to fit your needs:
  Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Leadership Training

• Assist the General Manager in overseeing daily store operations.
• Lead and motivate team members to provide exceptional customer service and uphold company standards.
• Supervise opening and closing procedures and ensure shift readiness.
• Train new employees and provide ongoing coaching to improve performance.
• Support in inventory management, ordering, and cost control.
• Handle customer issues professionally and work to resolve concerns quickly.
• Ensure cleanliness and compliance with health, safety, and food handling regulations.
• Monitor labor, sales, and productivity metrics to support financial performance.
• Foster a positive and inclusive work environment.
• Serve as manager-on-duty in the absence of the General Manager.

QUALIFICATIONS & EDUCATION

• 1–2 years of experience in a fast-casual restaurant, coffee shop, or hospitality setting.
• Proven track record in leadership, team development, and achieving business goals.
• Strong knowledge of restaurant operations, food safety, and customer service standards.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in POS systems and basic business software (e.g., Excel, scheduling tools).
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

The Assistant Manager role requires the ability to stand and walk for long periods, typically up to eight hours or more during a shift. The position also involves regular bending, reaching, and lifting of items up to 30 pounds. Frequent use of hands and arms is necessary for operating espresso machines, preparing food and drinks, and handling POS transactions. Effective verbal communication is required to lead the team and engage with customers.

Visual acuity is important for supervising operations and maintaining quality control. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act (ADA).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.