Retail Sales Associate

Full-Time Retail Sales Associate

$12.00 to $14.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business – most stores open at 9 AM and close at 6 PM; many stores closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (up to 50% of wages earned up to seven times per payroll cycle).
• Unlimited commission above your hourly base rate.
• Vacation: one week paid after six months of active full‑time service; an additional week after one year; two weeks on each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available on the first day of employment.
• Tuition Reimbursement (up to $2,000 per year) for full‑time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• Access to the First Cash Pet Insurance program.
• First Cash 401(k) program available to employees 21 years and older.
• Earned Wage Access service provided by Net Spend; signup required; restrictions and fees apply.
• Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

We are seeking entry‑level, full‑time sales associates to work in our pawn store locations nationwide. The Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions. The associate must be proficient with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with policies, procedures, practices, and regulatory requirements.
• Answers incoming calls following company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, in accordance with applicable laws.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. More details regarding the commission incentive plan will be provided during the interview.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity (EEO) to all persons irrespective of protected characteristics and provide reasonable accommodations for qualified individuals with disabilities.

Payrates will not be below any applicable local minimum wage requirements.

All employees must agree to a binding arbitration agreement to resolve disputes.

Submitted applications confirm your opt‑in to receive additional communications from the First Cash Talent Acquisition Team about this job and other opportunities.