GM​/HBC Manager

Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with a focus on fast, friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in‑store intercom announcements, and one‑on‑one customer interaction.
• Answers incoming calls appropriately; resolves customer complaints and reports issues to the Store Director when needed.
• Responsible for total store operations in the absence of the Store Director (see Store Director job description).
• Plans GM daily operations and monitors production processes according to company procedures and profitability goals.
• Builds GM/HBC displays, rotates stock, and removes outdated or spoiled product. Ensures overall cleanliness of the work area and department.
• Implements effective promotional and seasonal displays.
• Follows and maintains all department standards and requirements.
• Monitors employee productivity and evaluates overall performance.
• Schedules employees to maintain adequate coverage and service levels.
• Possesses specific knowledge of duties performed by all department employees, including opening and closing procedures.
• Schedules, supervises, trains, and assigns duties to department employees.
• Trains employees on store policies, sales procedures, and record‑keeping requirements.
• Identifies and trains employees who show strong potential for advancement.
• Maintains working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Ensures proper code dating for all products in the department.
• Initiates personnel actions such as interviews, transfers, promotions, and disciplinary steps.
• Prepares sales and inventory reports; conducts physical inventory every 6 months.
• Controls inventory to ensure proper product quantity, quality, and freshness; maintains inventory levels per division directives. Stocks and rotates product.
• Orders general merchandise items and maintains inventory levels in line with Division guidelines.
• Supervises reclamation processing and maintains organized, in‑stock conditions in the backroom and all Drug Department areas.
• Controls shrink and expenses.
• Uses a variety of equipment including pallet jacks, hand trucks, scissors, knives, and safety cutters.
• Performs receiving duties such as breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product. Follows temperature, storage, and packaging requirements.
• Processes administrative paperwork and maintains accurate departmental records.
• Accurately completes and monitors daily log sheets, sales and labor reports, and other required documentation.
• Ensures correct temperature levels for all products. Follows retail labeling laws, federal and state regulations, company policies, and code‑date standards.
• Follows all workplace safety rules and regulations.
• Maintains safety, cleanliness, and sanitation standards for the work area, cooler, equipment, and display areas.
• Implements emergency procedures in the event of equipment or computer software malfunctions.
• Uses computer software and electronic ordering devices to order product.
• Participates in sales meetings; communicates department performance, sales goals, and opportunities to employees.
• Ensures compliance with company grooming standards and dress code.
• Performs all duties safely, accurately, honestly, and with integrity.
• Performs additional duties as needed.

• Strong communication and interpersonal skills; maintains a professional demeanor with customers and coworkers.
• Solid understanding of company practices and GM/HBC department policies and procedures.
• Frequently lifts and maneuvers objects weighing up to approximately 50 lbs; bends, stoops, reaches, and performs repetitive arm movements.
• Pushes and pulls fully loaded hand trucks and pallet jacks.
• Requires manual dexterity and good eye‑hand coordination.
• Requires mental alertness to ensure accurate and safe task completion.
• Requires basic math skills and knowledge of weights and measures.
• Must have knowledge of product variety, standards, perishability, handling requirements, sanitation, and labeling.
• Operates telephones, pallet jacks, hand trucks, knives, scissors, and safety cutters.
• Uses cleaning supplies, equipment, and computer software for ordering.
• May be required to work nights, weekends, and holidays; consistent attendance is essential.
• Exposure to potential hazards associated with equipment and work aids.

• Works primarily in a temperature‑controlled environment with frequent exposure to refrigerated conditions around 35°F.
• Occasional travel, including overnight travel, may be required.