Case Manager

Department Office of Accessibility and Disability Services

Position Type

Full or Part Time

Full or Part Time Full-Time

Basis

Basis N/A - Time Limited

Hours per week 37.5

Normal work hours M-TH: 8:00 AM – 5:00 PM & F: 8:00 AM – 12:30 PM

CASE MANAGER

Coastal Carolina University is currently accepting applications for the following temporary position:
Case Manager in the Office of Accessibility and Disability Services.

The ADS Case Manager is a professional-level role responsible for managing the day-to-day flow of student accommodation cases from intake through follow-up. While the role may be physically located at or near the front desk, it is not clerical or administrative in scope. Instead, the position centers on case coordination, student engagement, documentation integrity, and continuity of care.

Required Qualifications: A bachelor’s degree. Experience working with confidential information.

Preferred Qualifications: Bachelor’s degree in a relevant field such as education, disability services, social work, or other related discipline. Experience in higher education, disability services, or other academic setting.

Duties include, but are not limited to:

• Case Management & Student Engagement:
  Serve as the primary point of contact for students, visitors, faculty and staff entering ADS . Manage ADS email account and ensure all inquiries are routed to appropriate staff. Coordinate and schedule initial connection meetings. Track case progression, follow-ups, and outcomes in Accommodate software. Conduct proactive check-ins with registered students. Support students with newly diagnosed disabilities through structured outreach.
• Workflow management & Operational Efficiency:
  Manage intake and routing of accommodation requests. Maintain accurate, timely, and compliant case notes. Ensure cases are not stalled and improve overall service responsiveness.
• Compliance Support:
  Ensure required documentation is complete and appropriately sourced. Support Emotional Support Animal and service animal processes in alignment with policy. Escalate complex or high-risk cases to coordinators or leadership. Contribute to audit readiness and documentation consistency.
• Outreach and
  
  Education:
  
  Engage with prospective students and families during tours and orientation. Assist with bridge programming and transition. Provide support for limited programming related to disability awareness and access.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 12,000 students from 48 states and 53 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.

The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active-duty wartime or campaign badge veteran, or other “protected veteran,” as defined by law.

Coastal Carolina University is an EO/AA employer.

Required Qualifications

A bachelor’s degree. Experience working with confidential information.

Preferred Qualifications

Bachelor’s degree in a relevant field such as education, disability services,…