IT Help Desk Analyst
Job in
Conyers, Rockdale County, Georgia, 30207, USA
Listed on 2026-08-25
Listing for:
SIDRAM TECHNOLOGIES
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
NOW HIRING: IT HELP DESK ANALYST I
Client: State of Georgia DDS
Location: Conyers, GA 100% Onsite
Worksite: 2206 East View Parkway, Conyers, GA 30013
Type: Contract W2
Rate: $13/hr on W2
Start Date: 08/31/2026
End Date: 06/30/2027
Openings: Multiple
MUST HAVE- Local Candidates Only
- US Citizens Only
- Must Have Call Center Experience
- Must be available for In-Person Interview
- Must be willing to work 100% onsite in Conyers, GA
The IT Help Desk Analyst I will provide Tier 1 technical and customer support in a high-volume call center environment. The role involves handling customer inquiries related to DDS Online Services, account access, identity verification, address changes, and digital license issuance.
Key Responsibilities- Handle approximately 65 90 customer calls per day
- Resolve Tier 1 customer/technical issues or escape when required
- Assist with DDS Online Services accounts and access
- Support identity verification and address change transactions
- Assist customers with digital license issuance
- Maintain accurate customer interaction records
- Troubleshoot customer issues efficiently
- Deliver excellent customer service in a fast-paced environment
- Communicate professionally with customers, management, and stakeholders
- Follow policies, procedures, and technology updates
- High School Diploma or GED
- 2+ years of recent Call Center / Customer Service experience
- Strong computer and business application skills
- Excellent verbal and written communication
- Ability to manage multiple priorities in a high-volume environment
- 5+ years high-volume call center experience
- 4+ years customer service experience
- Driver's license transaction experience
- Windows 11 & Microsoft Office
- Identity verification / credential issuance experience
- Technical troubleshooting experience
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