Commercial Specialist, Strategic Accounts

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Location:

Conyers, GA, US, 30013

Work Arrangement:
Remote

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hillphoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:

Commercial Specialist, Strategic Accounts

Location:

Remote

The Commercial Specialist, Strategic Accounts is a key role in supporting our strategic accounts. This role is critical in our efforts to maintain our market share.

This position is responsible for customer interface and management, supporting the SAM in all areas. It will include assisting in design and application of highly customizable products to meet the customer’s refrigeration display equipment requirements. This will relate particularly to the CO2 multiple product lines Hill-Phoenix offers. The role additionally acts as a senior project manager, managing a team of product managers.

This will involve a variety of functions involving close customer contact for equipment, engineering design, pricing, delivery, and installation, working in concert with contractors, operations, purchasing, engineers, other internal sales personnel, and customer stakeholders.

• Deliver consultative selling and drive customer demand shaping
• Interact with the customer’s procurement team and engineering team, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed. Ultimately, this delivers customer value
• Review customer fixture plans and build future order requirements for equipment
• Manage Salesforce forecast data and daily handling of administrative duties and functions
• Determines proper system/equipment type to meet the customer’s needs
• Partner with Field Support Team on resolving warranty and operational issues. Co‑coordinate with Field Support Team on systems start up support
• Lead and collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation
• Influence customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer’s demands
• Liaise between vendors, engineering contractors, customers, and internal parties to deliver best solution at the best value for the customer
• Identify opportunities for product rationalization and cost reduction to reduce upfront purchase cost, create value and customer good will
• Other duties as assigned

• Bachelor’s Degree with 10 to 15 years’ experience within the refrigeration equipment industry; or
• Technical Degree or equivalent apprenticeship program in the HVAC/R industry with 8+ years’ experience within the refrigeration industry; and
• 2+ years of application engineering experience

• Familiarity with AutoCAD drawings preferred

• Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications to at least an advanced beginner to intermediate level.
• Strong experience with customer‑facing communications in relation to industrial refrigeration systems and refrigeration display fixtures
• Ability to interpret…