B2B Collections Specialist

Job Title:

Collections Specialist

Job Description

The Collections Specialist manages accounts receivable activities, focuses on timely collection of outstanding invoices, and maintains strong relationships with customers and internal teams. This role works closely with branch locations and sales representatives to resolve billing issues, improve receivable turnover, and ensure customers remain within agreed payment terms. The position requires a detail-oriented professional who can work independently, handle a high volume of collection activities, and provide excellent customer service.

Responsibilities

+ Coordinate invoice collection activities and resolve issues related to customer accounts to ensure timely payments.

+ Work independently with multiple locations to keep customers within established payment terms and expectations.

+ Achieve targeted collection goals and objectives set by the organization.

+ Review the status of delinquent accounts regularly and initiate collection actions based on due dates and dollar value.

+ Contact customers by phone or other communication methods to follow up on past due balances and negotiate payment arrangements.

+ Analyze customer payment practices and recommend appropriate actions on delinquent accounts.

+ Improve receivable turnover by executing efficient collection strategies and consistent customer follow up.

+ Coordinate collection efforts with branches and sales representatives to ensure accurate information and aligned strategies.

+ Discuss significant financial developments or changes identified during routine collection activities with leadership or appropriate stakeholders.

+ Maintain favorable customer relations by providing a high level of service to both internal and external customers.

+ Process and manage lien releases and lien waivers accurately in connection with customer accounts and payments.

+ Document all collection activities, customer communications, and account resolutions in accordance with company procedures.

Essential Skills

+ 1 to 2 years of prior collection experience.

+ 1 to 2 years of customer service experience.

+ Experience in accounts receivable and collections.

+ Previous experience in the construction industry.

+ High school diploma or GED.

+ Basic understanding of finance policies.

+ Strong analytical abilities and high attention to detail.

+ Strong computer skills, including proficiency with Microsoft Excel and other Microsoft software.

+ Ability to handle collection calls professionally and effectively.

+ Ability to manage lien releases and lien waivers accurately.

+ Ability to pass a background check and drug screen.

Additional

Skills & Qualifications

+ Bilingual fluency in Spanish and English is preferred.

+ Experience working with construction-related accounts receivable and collections.

+ Strong customer service orientation and ability to maintain positive relationships with internal and external stakeholders.

+ Ability to work independently while collaborating effectively with branches and sales representatives.

+ Comfort working in a fast-paced environment with multiple priorities.

Work Environment

This role is fully on-site, working five days per week in the Conyers office from 7:30 a.m. to 4:30 p.m. The workspace consists of closely arranged cubicles, encouraging frequent interaction and collaboration among team members. The office has approximately 15 people, and the warehouse is located directly adjacent to the office, creating a dynamic environment connected to daily operations. The collections team is growing, and this position will be the eighth member of the group, contributing to a stable team with low turnover and long-tenured employees.

The dress code and daily operations align with a professional office and warehouse-support environment.

Job Type & Location

This is a Contract position based out of Conyers, GA.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Conyers,GA.

Final date to receive applications

This position is anticipated to close on Jul 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative…