Collections Specialist

Job Title:

Collections Specialist

The Collections Specialist plays a key role in managing accounts receivable, coordinating invoice collection, and resolving account issues to ensure customers remain within agreed payment terms and expectations. This position focuses on achieving targeted collection goals, improving receivable turnover through efficient collection efforts and proactive customer follow up, and maintaining strong relationships with both internal teams and external customers.

Responsibilities

+ Coordinate invoice collection activities and resolve issues related to customer accounts in a timely and professional manner.

+ Work independently with multiple locations to ensure customers adhere to established payment terms and meet expectations.

+ Achieve targeted collection goals and objectives by consistently monitoring and following up on outstanding balances.

+ Review the status of delinquent accounts and initiate appropriate collection actions based on due dates and dollar values.

+ Contact delinquent accounts to discuss outstanding invoices, payment arrangements, and resolution plans.

+ Analyze customer payment practices and recommend appropriate actions for delinquent accounts to reduce past-due balances.

+ Improve receivable turnover by executing efficient collection strategies and diligent customer follow up.

+ Coordinate collection efforts with branch offices and sales representatives to ensure a unified and effective approach.

+ Discuss financial developments or changes identified during routine collection activities with relevant stakeholders.

+ Maintain favorable customer relations while enforcing payment terms and providing a high level of service to internal and external customers.

+ Handle lien releases and lien waivers accurately and in accordance with company procedures, particularly related to construction projects.

+ Document collection activities, communications, and account status updates thoroughly and accurately.

+ Use Excel and other Microsoft software to track, analyze, and report on accounts receivable and collection performance.

Essential Skills

+ 1 to 2 years of prior collections experience, including direct collection calls and accounts receivable responsibilities.

+ Customer service experience with a focus on handling account inquiries and resolving payment issues.

+ Experience in accounts receivable and collections, including managing delinquent accounts.

+ Previous experience in the construction industry, with familiarity in lien releases and lien waivers.

+ Basic understanding of finance policies and standard accounts receivable practices.

+ Strong analytical abilities with the capacity to evaluate payment patterns and recommend appropriate actions.

+ High attention to detail in reviewing account information, documenting activities, and processing lien-related documents.

+ Strong computer skills, including proficiency in Excel and other Microsoft Office software.

+ Ability to work independently while collaborating effectively with branches and sales representatives.

+ High school diploma or GED.

Additional

Skills & Qualifications

+ Bi-lingual fluency in Spanish and English is preferred and beneficial for communicating with a diverse customer base.

+ Familiarity with construction-related documentation, including lien releases and lien waivers.

+ Demonstrated ability to build and maintain favorable customer relationships while enforcing payment terms.

+ Comfort working in a fast-paced environment with multiple accounts and priorities.

+ Strong verbal and written communication skills for interacting with customers and internal teams.

+ Ability to use data and account history to propose solutions and recommend actions on delinquent accounts.

Job Type & Location

This is a Contract position based out of Conyers, GA.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Conyers,GA.

Final date to receive applications

This position is anticipated to close on Aug 3, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading…