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Help Desk Analyst: Fast-Response IT Support & Troubleshooting
Job in
Conyers, Rockdale County, Georgia, 30207, USA
Listed on 2026-05-22
Listing for:
Hong Kong Study Skills Research Institute
Full Time
position Listed on 2026-05-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Help Desk Analyst job at Hire it People, Inc. Conyers, GA.
Job Seekers, Please send resumes to
Job Responsibilities:- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escal…
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- High School diploma or GED.
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Knowledge of Apple iOS.
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