GA DDS Help Desk Analyst pconsultinginc Conyers, GA

GA DDS Help Desk Analyst 1 – 4pconsultinginc, Conyers, GA Job Summary (in list format):

• Provide tier one technical support to internal and external customers in a high-volume call center environment.
• Troubleshoot hardware, software, and connectivity issues for internal users; escalate complex issues to second-tier support or senior management as needed.
• Assist external customers with website support, password resets, online account management, and mobile driver's license provisioning.
• Monitor and manage ticket queues, assign tickets to appropriate staff, and ensure timely escalation and resolution of issues.
• Perform minor repairs and installation of hardware, software, or peripheral equipment according to specifications.
• Deliver high-quality customer service while handling difficult situations and ensuring ticket completion.
• Maintain up-to-date knowledge of Windows 7/10, MS Office, Active Directory, and Apple iOS.
• Communicate effectively with both internal team members and external clients.
• Work onsite at DDS Headquarters in Conyers, Georgia; remote work is not permitted.
• Requires a high school diploma or GED and at least 6 months of call center customer service experience (2+ years preferred).
• Bilingual (Spanish) skills are preferred.