IT Help Desk Call Center GA, Conyers

Position: IT Help Desk Call Center Jobs  GA, Conyers | Rose International Job
•
** Only qualified Help Desk Analyst candidates located near the Conyers GA area to be considered due to the position requiring an onsite presence**
* REQUIRED

EDUCATION:

Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college

REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND

SKILLS:

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 7 and 10 Active Directory (2 Years)

Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets outside of SLA's until resolved (2 Years)

Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications (2 Years)

Answer user inquiries regarding computer software or hardware operation to resolve problems (2 Years)

Bilingual - Spanish Required

IT Help Desk Call Centre exp (2 Years)

Six months of experience handling customers questions complaints and/or providing information in a call center environment

Knowledge of Apple iOS

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call centre environment focused on customer service

Internal customer support involves troubleshooting hardware software and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support opening tickets with various vendors and escalation to Senior level management. External customer support ranges from general website support assistance with password resets online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

JOB RESPONSIBILITIES:

Oversee the daily performance of computer systems and applications

Answer user inquiries regarding computer software or hardware operation to resolve problems

Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets until resolved

Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

• ** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).