More jobs:
Level 1 Help Desk Analyst; Bilingual – Spanish
Job in
Conyers, Rockdale County, Georgia, 30207, USA
Listed on 2026-06-12
Listing for:
Charter Global
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Title:
Level 1 Help Desk Analyst (Bilingual – Spanish)
Note: Local candidates preferred | Role based at DDS Headquarters
About the RoleWe are seeking a Level 1 Help Desk Analyst with strong call center IT support experience to provide high-volume technical and customer support to both internal teams and external users.
Key Responsibilities- Provide Tier 1 technical support (hardware, software, connectivity)
- Handle high-volume inbound calls in a customer-focused environment
- Troubleshoot issues and escalate to Tier 2 / vendors as needed
- Support external users with password resets, account access, and web-related issues
- Manage and monitor ticket queues to ensure timely resolution
- 2+ years IT Help Desk experience (Call Center environment mandatory)
- Strong knowledge of MS Office, Outlook, Windows 7/10, Active Directory
- Experience with ticketing systems & escalations
- Basic knowledge of Apple iOS
- Ability to troubleshoot and resolve technical issues efficiently
- Vocational/Technical degree in IT or related field (preferred)
- Minimum 6 months customer service experience in a call center
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