GA DDS Level 1 Help Desk Analyst

Helpdesk Technician

Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  - Required - 0
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  
  - Required - 2 Years
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  
  - Required - 2 Years
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  
  - Required - 2 Years
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
  
  - Required - 2 Years
• Bilingual
  - Spanish
  - Required - 0
• IT Help Desk Call Center exp
  - Required - 2 Years

• No.
  
  - Question
• Question1 - Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
• Question2 - Please list candidate's email address.
• Question3 - Candidate must be paid AT LEAST $$ if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $$. Do you accept this requirement?
• Question4 - The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?
• Question5 - This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?
• Question6 - The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?
• Question7 - Onsite
  
  Required:
  
  Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely.