IT Support Specialist
Job in
Conyers, Rockdale County, Georgia, 30013, USA
Listed on 2026-07-05
Listing for:
HonorVet Technologies
Full Time
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Network Administrator
Job Description & How to Apply Below
Honor Vet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
I came across your profile, and something stood out.
Job Title: IT Support Specialist 3
Location: Metro Atlanta, GA (Onsite)
Duration: 12 Months
We are seeking an experienced IT Support Specialist 3 to provide technical support for end users and maintain desktop systems, business applications, and IT infrastructure. This role involves troubleshooting hardware, software, Windows systems, networking, and cloud-related technologies while ensuring timely resolution of support requests through Service Now. The ideal candidate should have strong desktop support experience, excellent customer service skills, and experience with enterprise IT environments.
KeyResponsibilities
- Provide onsite and remote technical support to end users.
- Troubleshoot hardware, software, Windows 10/11, and network issues.
- Manage and resolve Service Now support tickets.
- Support desktops, laptops, printers, scanners, and other peripherals.
- Administer Active Directory, DNS, DHCP, and Group Policy.
- Troubleshoot TCP/IP connectivity issues.
- Support cloud environments using AWS CLI and Terraform.
- Assist with video conferencing, A/V equipment, and mobile devices.
- Respond to production incidents and perform root cause analysis.
- Collaborate with the IT Infrastructure team and recommend technical improvements.
- Bachelor's degree with 3+ years of experience, Associate's degree with 5+ years, or equivalent experience.
- 2–3+ years of IT/Desktop Support experience.
- Experience with Service Now.
- Strong knowledge of Windows 10/11, Active Directory, DNS, DHCP, and Group Policy.
- Experience troubleshooting TCP/IP networking issues.
- Experience with AWS CLI and Terraform.
- Professional certification such as A+, Network+, Cloud+, or equivalent (required).
- Strong communication, troubleshooting, and customer support skills.
- Experience supporting cloud infrastructure.
- Knowledge of automation and infrastructure provisioning.
- Experience with video conferencing and A/V systems.
- Experience with production support and incident management.
- Ability to identify process improvements and learn new technologies quickly.
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