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IT Infrastructure Support Specialist
Job in
Conyers, Rockdale County, Georgia, 30207, USA
Listed on 2026-07-08
Listing for:
Charter Global
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Duration: Long-Term Contract
Local Candidates Only: Must reside within the Metro Atlanta area
Required Certification: CompTIA A+, Network+, Cloud+, or equivalent (
Certification must be submitted with the application
)
We are seeking an IT Infrastructure Support Specialist to provide technical support for enterprise applications, infrastructure systems, end-user devices, and network services. The ideal candidate will have experience with Service Now, Active Directory, desktop support, network troubleshooting, and infrastructure automation tools.
Key Responsibilities- Support and maintain business applications and critical IT infrastructure.
- Monitor and manage Service Now tickets, ensuring timely resolution and escalation.
- Provide Tier 2/3 support for Windows 10/11 desktops, laptops, scanners, printers, Chrome devices, and mobile technologies.
- Troubleshoot hardware, software, network, and connectivity issues.
- Support Microsoft Active Directory, DNS, DHCP, and Group Policy administration.
- Perform incident triage, root cause analysis, and post-incident support activities.
- Assist with infrastructure automation and provisioning using AWS CLI and Terraform.
- Support video conferencing, A/V equipment, cameras, and other field technologies.
- Recommend and implement technology improvements to enhance operational efficiency and system reliability.
- Collaborate with IT teams and business stakeholders to ensure high levels of service delivery.
- Bachelor's degree in Information Technology, Computer Science, or a related field and 3+ years of relevant experience
, OR - Associate degree in a related field and 5+ years of relevant experience
, OR - Equivalent combination of education and hands‑on IT support experience.
- Professional certification: A+, Network+, Cloud+, or equivalent
- 2+ years of Service Now experience
- 2+ years of desktop support and hardware/software troubleshooting
- 2+ years of Active Directory, DNS, DHCP, and Group Policy experience
- 2+ years of TCP/IP network troubleshooting experience
- 2+ years of experience with AWS CLI, Terraform, or similar automation tools
- Strong knowledge of Windows 10/11 environments
- Excellent problem‑solving, communication, and customer service skills
- Experience supporting video conferencing and A/V systems
- Experience supporting cameras, mobile devices, and field technologies
- Knowledge of enterprise infrastructure and IT operations best practices
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