IT Support Specialist Job Conyers area,Georgia USA,IT/Tech

Position: IT Support Specialist 3

Position Title:

IT Support Specialist 3

Location:

Conyers, GA (Metro Atlanta)

Engagement Type:

Contract

Work Mode:

Onsite

Duration:

July 20, 2026 - June 30, 2027 (~11.5 months)

Interview Type:

In Person Only

Role Overview

A Georgia state agency's IT department seeks an experienced IT Support Specialist 3 to maintain business applications, critical infrastructure, and specialized systems. The role involves cloud environment management, end-user support, incident triage, and automation - requiring someone who stays current with emerging technologies and is committed to continuous improvement.

Key Responsibilities

Maintain and support scalable cloud environments; design and build internal cloud applications
Monitor and manage Service Now ticket queue; triage production incidents and coordinate resolution with partners
Troubleshoot and support PCs, laptops (Win 10/11), scanners, printers, Chromebooks, and field systems
Implement automation and provisioning using AWS CLI and Terraform
Support lobby management software, A/V systems, VRT cameras, and mobile systems
Make hardware/software recommendations and identify opportunities to digitize operations
Perform post-incident reviews and implement measures to prevent recurrence

Required Skills & Experience

2-3+ years of IT support and infrastructure management experience
Knowledge of basic network troubleshooting (3+ years)
Microsoft Windows Active Directory, DNS, DHCP, and Group Policy (2+ years)
Desktop hardware, OS (Windows 10/11), and application software installation and troubleshooting (2+ years)
TCP/IP network issue resolution (2+ years)
Service Now ticketing system (2+ years)
AWS CLI and Terraform - automation and provisioning (2+ years)
Professional certification required: A+, Network+, Cloud+, or equivalent (must upload at submission)

Preferred Skills

Experience supporting video conferencing, A/V, and dash cam equipment
Familiarity with lobby management or queue management software (e.g., Nemo Q/GALA)

Additional Details

Standard business hours, 8 hours/day, Monday-Friday. Fully onsite - no remote work permitted. Candidate must be local to the Metro Atlanta area. Position is contingent on customer renewal and funding availability.

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