IT Support Specialist

IT Support Specialist

Location:

Conyers, GA
Duration: 11 Months

• Maintaining cost-efficient, scalable cloud environments for the organization.
• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
• Designing, building, and maintaining internal cloud applications for the organization.
• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
• Making hardware and software recommendations for the organization, based on needs of the project and organization.
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• Provides customer support in supporting software, configurations, and business submission processes.
• Looking for ways to improve operations within company to digitize common tasks.
• Keeping data leakage and downtime to an absolute minimum.
• Assists other members of the IT Infrastructure team.
• Monitors ticket activities and provide escalation when needed.
• Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.

• Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.
• OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.
• OR One year of experience at the lower-level IT Support Specialist 2 or position equivalent.

• 2-3+ years providing IT support and management experience
• Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
• Experience with using Service Now.
• Ability to present ideas in business-friendly and user-friendly language.
• Excellent communication and interpersonal skills are essential.
• Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
• Must have the ability to detect emerging trends and make recommendations for change.
• Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multicomputer environment
• Display current knowledge of technologies (computer systems mobile devices and technology products).
• Experience with resolving TCP/IP network issues.
• Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
• Proven problem-solving skills.

• Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software
• Knowledge of basic network troubleshooting.
• Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.
• Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software
• Knowledge of Microsoft Active Directory local and group policy
• Professional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION
• Experience with using Service Now
• Experience with resolving TCP/IP network issues
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform