Tier II Technician

Tier 2 Technician

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution. The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes.

This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO.

Required Qualifications:

• 3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role
• Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra
• CompTIA Network+ or equivalent networking experience
• Experience with RMM platforms such as DattoRMM or similar tools
• Ability to work independently without step-by-step supervision
• Valid driver's license and reliable transportation for on-site work

Preferred Qualifications:

• Microsoft 365 certification such as Microsoft-102 or equivalent
• Experience supporting Google Workspace environments
• Experience with Uni Fi networking platforms
• Strong documentation habits and client-facing communication skills

Ideal Candidate Profile:

The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.