Field Support Specialist II; North US Region

Field Support Specialist II (North Central US Region)

Work Flexibility:
Hybrid

Provides startup, troubleshooting and end user training for lighting control systems. Can read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has sufficient expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive project completion.

• Perform onsite lighting and control startup, troubleshooting and end user training | 55%
• Provide expert support for both internal and external customers as it pertains to field applications of product | 30%
• Create and maintain relationships with key stakeholders to provide differentiated service | 10%
• Provide engineering support and communicate cross-functionally with other departments. | 5%

• Associate’s Degree or Technical Degree or equivalent
• 1 to 2 years of relevant experience
• Working general computer skills, including e-mail, spreadsheet, word processing, and data entry
• Strong communication, both written and oral
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts, etc.)

• 2 to 4 years of relevant experience
• Understanding of lighting control systems

• This is a remote role with 90% travel from Monday to Friday, allowing weekends at home
• Ideally, candidates should reside in the North Central region of the U.S., as most travel will occur within this area (Detroit, Minneapolis, Chicago, St. Louis, etc.)

The range for this position is $41,600.00 to $89,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at , select option
4. Please clearly indicate what type of accommodation you are requesting and for what requisition.