Operations Coordinator

Operations Role Overview

The Operations job family leads all the business operations within a branch location or multiple branch locations within a defined geography and/or product group. The general areas of responsibility include providing leadership for the customer‑facing associates and branch functions, and overseeing the day‑to‑day operations of the organization’s branches, areas, and other geographic units and KOB groups.

• Deliver job responsibilities following a defined standard output or set of procedures.
• Problem solve routine issues with clear solutions using well‑established job activities.
• Act within the scope of established objectives and policies to accomplish assigned goals under management direction.
• Maintain inventories, conduct physical inventories, maintain location appearance, and complete day‑to‑day paperwork.
• Work with vendors and the Ferguson shared services division to clear vendor pricing discrepancies.
• Facilitate customer credit memos with accuracy based on company guidelines.
• Reconcile WMS variance and cycle count discrepancies.
• Develop or implement quality control programs.
• Implement operational efficiency improvements, including standardization of systems, quality control, safety, and customer satisfaction.
• Review customer invoices for pricing, costing accuracy, and freight billing and costing.
• Oversee the facilities of the operation to provide a safe and well‑maintained work environment.
• Perform all work in accordance with established safety standards and adhere to all safety policies, rules, regulations, and procedures.
• Participate in associate meetings and communicate concerns to management.

• 1–3 years Ferguson experience preferred.
• 1–3 years sales experience preferred.
• Strong attention to detail and accuracy.
• Self‑motivated and goal‑oriented.
• Effective multi‑tasking and time‑management skills.
• Excellent decision‑making and communication skills.
• Knowledge of Trilogie and Microsoft Excel a plus.
• Knowledge of WMS/High Jump preferred but not required.
• Ability to handle stress.
• Team player with a good attitude.
• Understanding of the importance of customer service.
• Willingness to help in other areas when needed.
• Position to be based in Des Moines, IA.

Location:

Onsite in Conyers, GA

Schedule:

Monday–Friday, 8:00 AM–4:30 PM

Pay:
Starting at $18/hour, with higher pay available based on experience.

Our competitive offering includes health, dental, vision, paid time off, life insurance, a 401(k) with company match, and additional benefits such as mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Pay Range: $15.00–$23.79 per hour. The role may be bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson is an equal‑opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Ferguson complies with all wage regulations. Reasonable accommodation information is available.