Closing Manager

Position: Closing Manager Full Time
* ** Weekly Pay:
** Get paid every week so that you can manage your money on your terms.
* ** Free BJ’s Memberships:
** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
* ** Generous Paid Time Off:
** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
* ** Flexible and Affordable

Health Benefits:

** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
* ** 401(k) Retirement Savings Plan:
** Build your financial future with a company match (available to team members 18 and older).
* ** Employee Stock Purchase Plan:
** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
* ** Know the business:
** Exhibit strong business acumen through strategic thinking and data-driven decision-making.
* ** Lead through change:
** Model leadership competencies and act as a champion for growth.
* ** Communicate effectively:
** Provide teams with the information, direction, and support needed to succeed.
* ** Build high-performing teams:
** Foster collaboration, provide clear direction, and hold team members accountable.
* ** Deliver results:
** Set clear expectations, follow up consistently, and drive execution.
* ** Develops Talent & Team:
** Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
* ** Display Leadership:
** Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.
* ** Guarantee service excellence:
** Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors:
Greet, Anticipate, Appreciate (GAA);
Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
* ** Monitor engagement levels:
** Observe Member engagement and department execution to ensure premium shopping experience.
* ** Resolve concerns:
** Support team in resolving Member issues and delivering satisfaction.
* ** Maintain Club Standards:
** Consistently Delivering GOLD Standards in your club.
* ** Raising The Bar:
** Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
* ** Cost Discipline:
** Meet or Exceed Labor and Supply Plans for your club.
* ** Drive Performance and Profitability:
** Using reporting to identify trends and areas of opportunity.
* ** Understanding The Business:
** Acquire a deep knowledge of key metrics and reporting for total club and department performance.
* ** Own end-of-day execution:
** Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open.
* ** Lead by presence:
** Actively Walk the floor during closing hours to observe and engage with Members and team performance.
* ** Maintain GOLD Standards:
** Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
* ** Ensure full-functioning departments through close:
** Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
* ** Support issue resolution:
** Personally resolve or escalate evening Member concerns to ensure satisfaction.
* ** Drive in-stock and freshness:
** Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables.
* ** Conduct quality and date checks**:
Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards
* ** Enforce sanitation excellence:
** Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed**.**
* ** Manage Assistant Closing Manager and Recovery team productivity:
**…