Sales Coordinator

Position Summary

Sales Coordinator is responsible for a wide variety of sales duties, including supporting the sales team, ensuring customer satisfaction, and collaboration with other departments.

• SAFETY FIRST – Every employee of Cellofoam North America Inc. must demonstrate a strong commitment to following all safety standards, procedures, and practices to ensure a safe working environment for themselves and others.
• Coordinate sales projects. Is the primary and key liaison between Sales Department and Engineering, Manufacturing and Procurement Departments.
• Manage multiple priorities in an organized manner while still maintaining professional and respectful working relationships with customers and colleagues.
• Provide customer sales support, directly and with account managers which may include entering project requests, formal quotes and new order entry.
• Write and maintain accurate, up-to-date files for all customer related activities.
• Monitor Technology Center projects. Communicate effectively with Sales Management, Account Managers and customers to update project status.
• Assist sales team and coordinate efforts in support of those customers requiring continuous cost downs/continuous improvement initiatives.
• Schedule and track first article through final approval on all new orders and EC’s.
• May prospect and develop new accounts through lead follow‑up and managed select accounts as required.
• Support and assist in the consolidation of information related to major bid packages.
• Manage customer survey requests as required.
• Obtain quotes and pricing on certain jobs and required tooling.
• Process project requests sheets (PRS) from sales team to Technology Center.
• Document and organize formal quotes, corrective actions NDA’s and other business agreements.
• Establish, set and provide pricing information in support of Manufacturer Representatives and in accordance with standards established by Sales Management.
• Prepare correspondence, presentations, monthly reports. Make travel and other arrangements, purchase supplies for office.
• Manage and coordinate customer calls and walk-ins that have not been assigned an Account Manager for regular sales support.
• Manage a limited group of small dollar volume accounts via telephone and on‑site visits.
• Assist Marketing Team with development of company literature, website design and website maintenance.
• Work in conjunction with other departments to resolve customer issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Protect organization's value by keeping information confidential.
• Perform other incidental and related duties as required and assigned.
• Work in conjunction with other departments to resolve issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Uses appropriate judgment in upward communication regarding plant or employee concerns.
• Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti‑trust laws.
• Adhere to Cellofoam North America Inc. company focus areas:
  Safety, Financial, Customer, and People.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• High School/GED

• Sales and Marketing:
  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service:
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language:
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management:
  Knowle…