Commercial Product Application Specialist

Location:

Conyers, GA, US, 30013

Work Arrangement:
Onsite

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

The Commercial Industrial Product Application Specialist for refrigeration applications will play a key role in growing our presence in the cold storage refrigeration market. Interested people should be highly motivated and a self‑starter, capable of managing multiple priorities with minimal oversight and supervision. This position is responsible for designing and applying platform and highly customizable products to meet the customer’s refrigeration equipment requirement.

The role also acts as a project manager managing customer accounts from the quoting through installation phase. This position performs a variety of functions involving close customer contact for equipment, engineering design, pricing, delivery and installation. Working in concert with contractors, operations, purchasing, engineers, other internal sales personnel and customer stakeholders. The Commercial Industrial Product Application Specialist will help design refrigeration systems that satisfy the application demands of the customer and put together the solution quote and orders to fulfill.

The role ensures a positive customer experience and a fully knowledgeable sales force.

• Work with consulting engineers, customers and/or outside sales to determine customer requirements and specifications for jobs to be designed. Ultimately, this delivers customer value.
• Generate refrigeration legends sheets/specifications using proprietary software.
• Calculate refrigerated walk‑in cooler/freezer refrigeration requirements.
• Determine proper system/equipment type to meet the customer’s needs.
• Select proper compressors, condensers, evaporators, controls and other accessories to satisfy the refrigeration requirements.
• Calculate the price of the quotation based on the job requirements and competitive situation.
• Receive and process orders for manufacturing.
• Collaborate with other departments to ensure that projects are successfully carried through finance, materials group, production engineering, manufacturing and field services from quote to installation.
• Assist in troubleshooting and resolution of issues after the equipment has been delivered.
• Work with contractors and engineering consultants to promote and apply products to meet the demand.
• Assist customers with remodel requirements, suggesting new equipment and/or field modifications to meet the customer’s demands.
• Determine customer service requirements by maintaining contact with customers.
• Ensure customer satisfaction by establishing and adhering to service level agreements.
• Liaise between vendors, engineering contractors, customers and internal parties to deliver the best solution at the best value for the customer.
• Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
• Deliver consultative selling and drive customer demand shaping.
• Proactively seek opportunities with clients in which we may deliver more value to the customer with suggested alternate designs that benefit the customer (speed to market, expansion,…