Sales & Operations Advisor

Company Overview

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation, headquartered in Tempe, Arizona and Dallas, Texas. We focus on placing the right customer in the right vehicle on the right terms to help them achieve ownership.

The Sales and Operations Advisor delivers effective customer interactions by understanding needs and matching them with suitable vehicles, inventory, and financing options. Advisors support dealership operations, ensuring compliance and a consistent, high‑quality customer experience.

• Build and maintain partnerships with customers while guiding them through the Drive Time Nurture and Sales processes.
• Manage the full sales cycle, including calls to secure appointments and converting visits into completed sales.
• Perform operational tasks such as opening/closing the store, cash handling, inventory management, audits and administrative duties.
• Maintain comprehensive knowledge of dealership inventory, website, OET experience, financing options, and related sales processes.
• Continuously develop sales competencies, including negotiation, customer experience and core selling skills.
• Collaborate with team members, contributing to a positive, safe, and effective team environment.
• Provide a world‑class, tailored customer experience and introduce customers to the full Drive Time family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training.
• Progress through a multi‑phase, learn‑and‑earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

• High School Diploma or GED required;
  Associate’s or Bachelor’s degree preferred or equivalent experience.
• Minimum of 3 years of sales and retail operations experience with proven success in driving sales performance, managing operational processes, and delivering high‑quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

• Remain stationary at least 75% of the time.
• Occasionally move around the office to access file cabinets, office machinery, etc.
• Require visual acuity and manual dexterity for constant computer operation and use of office equipment.
• Frequently communicate with internal and external customers.
• May need to move objects up to 20 pounds.

• Medical, dental, and vision coverage.
• 401(k) plan, company‑paid life insurance, short and long‑term disability coverage.
• Career growth opportunities and tuition reimbursement.
• Wellness program with self‑guided coaching and incentives.
• Competitive pay and bonuses, including monthly bonus share and sales contests.
• Consistent work schedule with Sundays closed.
• Paid time off for full‑time roles and vacation for part‑timers.

Drive Time Family of Brands is Great Place to Work Certified and has received multiple diversity and culture awards. Hiring is contingent upon successful completion of background and drug screening. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.