Customer Success Manager​/SEO

Position: Customer Success Manager / SEO
# Customer Success Manager / SEO## SEO Gets
** Location**, ,   Hybrid (Cookeville Tennessee US)
** Salary**$70k to $85k USD + Profit Share
** Experience
* * 3-5 yrs
** Job Type
** Full Time
** Date Posted
** February 23, 2026---Hey, I’m Matt, co-founder of SEO Gets.

Every single day, SEOs sign up for our product trying to make sense of their GSC & GA4 data. They need to look at their analytics and actually
* know* what’s working, what’s not, and what to do next.

I need someone who wakes up thinking about how to help our users win. Someone who can jump on a call with an e-commerce SEO and talk shop just as easily as they can with a local SEO or a SaaS marketer. Someone with the patience to meet users where they are and help them to get where they need to be.

Your job is to make sure our users find success. Period. Whether that’s through onboarding, retention, content (video and written), building out our help desk, improving email flows, or doing whatever it takes to make sure people get real value from our product. If that sounds like the kind of work that gets you fired up, keep reading.##
** The Details**→ **$70,000–$85,000/year
** base salary→
** Quarterly profit share.
** You benefit directly when the company does well→ **$10,000 relocation assistance**→
** Hybrid.
** Cookeville, TN office preferred. Remotely US-based required at a minimum.→
** Small, bootstrapped, profitable team.**##
** The Challenge
** Your north star is simple: improve activation, onboarding, support, and retention. Help our users win. When they win, we win.

This isn’t just a support-ticket-queue kind of role. You’ll own the full customer journey. Build out the help desk, create educational content (video and written), run onboarding and demo calls, improve email flows, and be the voice of the customer when we’re making product decisions.##
** What You’ll Be Doing
** This role is full-stack customer success. No two days look the same, and that’s the point.
** Customer Support & Onboarding
** Answer support chat and emails. Be fast, helpful, and human. Run demo calls with new users and onboarding calls to help them get set up. Handle billing questions, upgrades, and account issues. Build and improve onboarding email automations so new users get to value faster.
** Retention & Relationships
** Proactively reach out to VIP customers to build real relationships. Set up and manage our Ambassador program. Build collaboration opportunities and partnerships. Help promote affiliate and word-of-mouth growth.
** Content (Video & Written)
** Create educational content: help desk articles, guides, and how-tos that help users succeed. Edit my You Tube videos and help produce video content. You should be comfortable on camera and enjoy it. Write and send the weekly newsletter and email broadcasts. Keep the changelog updated and communicate new features to users.
** SEO. This One’s Big.
** Our customers are SEOs. SaaS SEOs, local SEOs, e-commerce SEOs, agency SEOs, you name it. You need to have real SEO experience and the ability to talk shop across all of these verticals. You need to understand their workflows, their challenges, and how our product fits into what they’re doing every day. If you don’t genuinely enjoy talking to other SEOs and helping them solve problems, this isn’t the role for you.

Own in-house SEO and content strategy. Build in public.
** Product & Strategy
** Work directly with me to improve the product, aligned with our vision. Surface what content needs to be created for the help desk based on what you’re hearing from customers. Attend conferences with me and represent the company.##
** Why Work Here
**** Real ownership.
** You won’t be waiting for someone to hand you a playbook. You’ll help write it. This role comes with the freedom to make decisions, run experiments, and build systems from the ground up.
** Direct impact.
** We’re small by design. Your work moves the needle immediately. On retention, revenue, and how customers feel about our product.
** Work with smart SEOs every day.
** Our customers are SEOs across dozens of industries and niches. You’ll learn from and connect with some incredibly sharp people.
** Low-meeting culture.
**…