Guest Services Attendant Job Cookeville area,Tennessee USA,Entertainment & Gaming

The Guest Services Attendant is responsible for carrying out operations for the marina and/or restaurant. The Guest Services Attendant’s primary responsibility is the customer. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. The Guest Services Attendant projects a professional company image through all types of interaction. As this is a fast-paced environment, must be able to work under pressure.

DUTIES AND RESPONSIBILITIES:

To greet and create an environment where the guests will be welcomed in an appropriate manner.

Provides the highest level of customer and guest services, expedites any and all requests from customers.

Clean restrooms, office and other equipment and areas as requested.

Performs opening and closing job duties.

To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons.

Being a source of information to guests on various matters such as transport and pricing.

May have to operate cash register in an accurate and timely manner.

Resolve customer complaints.

Maintains awareness of safety issues and reports them immediately to supervisor

Other duties as assigned by management

OPERATING RESPONSIBILITIES:

Work performed and composed of a variety of different tasks, calling for the use of sound judgment, and compliance with policies and procedures. Must be a self-starter and be able to work in a team environment to achieve team, department, and company goals. Assists with a number of projects at one time and may be interrupted frequently to meet the needs and requests of customers.

QUALIFICATIONS:

Excellent customer service skills – known as someone who goes above and beyond.

Must have a positive attitude.

Must have highly effective communication skills and time management skills.

Must be able to maintain a calm, positive attitude during periods of high activity.

Ability to manage multiple project simultaneously.

Excellent attention to detail.

Must be able to pass a background check.

Basic water safety skills.

Must be able to work in extreme weather conditions.

Ability to work under pressure.

Must be able to work flexible hours on the needs of the property.

General accounting knowledge and basic understanding of financial statements.

WORKING CONDITIONS/

PHYSICAL REQUIREMENTS:

Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds.

Must be able to swim or be willing to wear a personal flotation device in instances of emergency.

Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.

Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.

Must be able to operate general computer equipment including laptop, keyboard, and mouse with ease.

Must be able to utilize a phone, both desk and mobile, with ease.

Must be able to sit for extended periods of time at a desk setting if applicable.

Must be able to use eyes for the purpose of viewing computer monitors and analyze data for extended periods of time.

Must be able to walk outside in a variety of weather conditions (rain, wind, heat).

Must be able to climb stairs, both indoors and outside in a variety of weather conditions (rain, wind, heat)

Additional Postings available from Hurricane Marina

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language