Client Care Servicing Specialist-Digital Care

Overview

The following job description fragments originate from Truist Financial Corporation and related postings included in the original input. The primary detailed responsibilities, qualifications and benefits included below pertain to the Truist position described as Client Care Servicing Specialist - Digital Care.

• Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.
• Investigate and provide resolution to clients requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).
• Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.
• Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.
• Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
• Follow established policies, procedures, guidelines, regulations, and laws to protect both clients and Truist from unnecessary risk.
• Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group activities and other work-related activities.

• Required Qualifications:
  
  High School diploma or equivalent education and related training or experience.
• One year of client servicing work experience (call center, retail, hospitality, medical, etc.).
• Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills, and ability to work across multiple platforms.
• Proficiency in written and verbal communications (including grammar and spelling).
• Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferred Qualifications:
  
  Prior experience in a call center or high-volume/fast-paced environment.
• Prior experience in a client-facing role.
• Background in supported departments and/or products.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Benefits typically include medical, dental, vision, life insurance, disability, and retirement plans (e.g., 401k). Paid time off, sick days, and holidays are also described, with specifics depending on position, division, and tenure. Details are provided on the Truist Benefits site and may vary by role.

Truist is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classifications protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify and Right to Work information apply.

Apply through the provided channels on the Truist careers site. For assistance with the application process, inquiries can be directed to the accessibility team for reasonable accommodation requests; other inquiries may not receive responses.