Client Support - Associate
Job in
Cookeville, Putnam County, Tennessee, 38502, USA
Listed on 2026-06-18
Listing for:
EPITEC
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
EPITEC Now Hiring:
Client Support Associate (IT Support)
Onsite – Cookeville, TN
$29/hour
Contract-to-Hire Opportunity-W2
We’re hiring a hands‑on IT Support professional to support enterprise users across corporate offices and distribution environments. This is a great opportunity for someone who enjoys troubleshooting, working directly with end users, and managing IT equipment lifecycle.
What You’ll Do:- Provide frontline technical support for enterprise systems and applications
- Troubleshoot hardware, software, mobile devices, and peripherals
- Install, configure, and support Windows operating systems (Windows 7+)
- Support A/V, conferencing, and onsite meeting technology
- Handle onboarding/offboarding (imaging new devices, access setup, equipment)
- Manage IT assets, scanners, and inventory
- Partner with operations teams and vendors for support and repairs
- 5+ years of IT support experience
- Active Directory (access management & password resets)
- Windows desktop support & PC hardware troubleshooting
- Imaging and deploying new devices
- Support for desktops, peripherals, and scanners
- Microsoft Office / MS support
- Basic networking (router troubleshooting, VPN support)
- Experience working with firewalls
- Cisco networking exposure
- ERP systems (nice to have)
- Salesforce experience (plus)
- Strong customer service and communication skills
- Ability to manage multiple tickets and priorities
- Team player with strong documentation and accountability
- M–F, 8 AM – 5 PM initially
- Adjusts after ~45 days, Tuesday & Thursday 10am-7pm
Position Requirements
10+ Years
work experience
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