IT Help Desk Technician
Job in
Cookeville, Putnam County, Tennessee, 38502, USA
Listed on 2026-08-26
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Serve as the first point of contact for IT support requests
- Respond to Help Desk tickets, phone calls, emails, and walk-up requests
- Troubleshoot and resolve common hardware, software, printing, Microsoft 365, and application issues
- Document incidents, troubleshooting steps, and resolutions in the ticketing system
- Escalate issues to the appropriate support tier while maintaining ownership of the customer experience
- Follow up with end users to confirm satisfactory resolution
- Contribute to and use the IT Knowledge Base
- Provide basic user education on supported technologies and best practices
- Follow departmental processes, documentation standards, and service level expectations
- Participate in team meetings, training, and continuous improvement initiatives
- Perform other duties as assigned
- High School Graduate or General Education Degree (GED) required
- Associate's Degree (two year college or technical school) or Work Equivalent in MIS, CS or Engineering Technology
- Bachelor's Degree (four year college or technical school) in MIS, CS or Engineering preferred
- 1 year of experience in MIS, CS or Engineering Technology
- Microsoft Windows Desktop Operating Systems required
- Microsoft Office Suite required
- Network Printing and Queuing required
- Smart Phone IOS/Android required
- Microsoft Windows Server Operating Systems recommended
- Microsoft Active Directory recommended
- Advanced networking methodologies (TCP/IP) recommended
- VNC or similar remote control software highly recommended
- Ability to perform essential functions with or without reasonable accommodation
Demonstrates proficiency in troubleshooting and resolving IT support issues, with a strong focus on customer experience and documentation. Capable of providing user education on technologies and adhering to departmental processes and service level expectations.
Highest-signal resume keywords- IT Support Experience
- Microsoft Windows Desktop Operating Systems
- Microsoft Office Suite
- Network Printing and Queuing
- Troubleshooting Skills
- Troubleshooting
- Documentation
- User Education
- Incident Management
- Basic Networking
- Microsoft 365
- Application Support
- Remote Control Software
- Advanced Networking Methodologies
- Operating Systems
- Customer Service
- Communication
- Team Collaboration
- Problem Solving
- Continuous Improvement
- MIS
- CS
- Engineering Technology
- Help Desk
- Service Level Expectations
- Ticketing System
- IT Knowledge Base
- VNC
- Smart Phone IOS/Android
- Microsoft Active Directory
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