IT Support Desk Technician: Fast Troubleshooting & Education
Job in
Cookeville, Putnam County, Tennessee, 38502, USA
Listed on 2026-08-26
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Jobtailor is seeking an IT Support specialist in the Cookeville, TN area to be the first point of contact for IT issues. You will handle help desk tickets via multiple channels, troubleshoot hardware and software problems, and document steps and resolutions in the ticketing system.
You will escalate when needed, follow SLAs, and contribute to knowledge bases while educating users on best practices. Team collaboration and continuous improvement are expected components of the role.
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