HHS Service Desk Technician
Job in
Cookeville, Putnam County, Tennessee, 38502, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Provide customer service to professional end users
- Provide frontline technical support to local and remote users via calls, chat, email, and online support and service requests
- Analyze and diagnose customer issues using technical skills, historical records, knowledgebase, and other tools
- Support commercial and agency-specific applications and software
- Support operating system and internet browser issues
- Support desktops, laptops, mobile devices, printers, scanners, and other hardware
- Support network infrastructure issues affecting end users
- Assist with password resets and account unlocks
- Assist with hardware and software setup, installation, and configuration
- Diagnose, isolate, and resolve wired and wireless network connectivity issues
- Create and update documentation, written instructions, and knowledge base articles
- Create, work, and resolve tickets in an incident tracking system
- Document issues and troubleshooting work for escalation, review, and audit purposes
- Determine when to elevate issues to specialist teams
- Communicate with supervisors, peers, and end users to solve issues
- Follow company and department policies and procedures
- High school diploma or equivalent
- Must be a U.S. Citizen
- Able to obtain a Public Trust clearance
- Prefer one year of relevant experience in a customer service/support environment
- Proven hardware/software troubleshooting experience
- Proven effective and professional communication
- Proven ability to address technical issues via telephone, email, and chat
- Demonstrated commitment to excellent customer service
- Experience with common software and operating systems
- Knowledge of IT support best practices
- Ability to work independently and within a team environment
- Availability to work flexible hours in a 24x7x365 environment
Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, and providing excellent customer service in a fast-paced environment. Proficient in documenting processes and resolving technical issues through effective communication with end users and team members.
Highest-signal resume keywords- Technical Support
- Hardware/Software Troubleshooting
- Customer Service
- Incident Tracking System
- IT Support Best Practices
- Troubleshooting
- Technical Support
- Network Connectivity
- Operating System Support
- Software Installation
- Documentation Creation
- Ticket Resolution
- Account Management
- Hardware Setup
- Knowledgebase Management
- Effective Communication
- Team Collaboration
- Problem Solving
- Customer Commitment
- Independence
- Public Trust Clearance
- Customer Service
- IT Support
- Technical Support
- End User Support
- 24x7 Support Environment
- Incident Tracking System
- Knowledgebase
- Remote Support Tools
- Desktop Support Tools
- Network Monitoring Tools
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