City Desk Representative

Select how often (in days) to receive an alert:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in:
Cookeville, TN

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of “stock outs”, and maintains assigned inventory stock locations.

Essential Functions

• Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
• Maintains a clean, safe and well-stocked City Desk display area.
• Displays specials and other promotion items to sell.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
• Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
• Abides by all safety requirements including wearing the required PPE gear.

Non-essential Functions

• Participates in the marketing planning and strategizing for Border States product lines, as needed.
• Participates in the implementation and success of marketing plans, as required.
• Attends sales meetings as required and keeps current on new products and applications.
• Assists with receiving, shipping and other warehouse associate functions, as required.
• Ensures all batched managed material is labeled accurately and inventoried, as needed.
• Performs other duties as assigned by supervisor or designate.

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Requires the ability to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

• Excellent interpersonal, written, and verbal communication, reading skills
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Lift and carry requirements (weight and frequency):
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Floor to Waist:
  • than 10 lbs.
    
    - Occasionally
  • 10 to 25 lbs.
    
    - Occasionally
  • 26 to 50 lbs.
    
    - Occasionally
  • 51 to 75 lbs.
    
    - Occasionally
  • 76 to 100 lbs.
    
    - Occasionally
  • 101 + lbs.
    
    - Occasionally
• < than 10 lbs.
  
  - Occasionally
• 10 to 25 lbs.
  
  - Occasionally
• 26 to 50 lbs.
  
  - Occasionally
• 51 to 75 lbs.
  
  - Occasionally
• 76 to 100 lbs.
  
  - Occasionally
• than 10 lbs.
  
  - Occasionally

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated)
  - Not at all
• Standing (for sustained periods of time)
  - Frequently
• Walking (moving about on foot to accomplish tasks)
  - Continuously
• Bending/Stooping (downward and forward)
  - Occasionally
• Crawling (moving about on hands and knees or hands and feet)
  - Not at all
• Climbing/Walking Stairs (ascending or descending)
  - Occasionally
• Reaching (extending arms in any direction)
  - Frequently
• Crouching/Squatting (bending the body downward and forward by bending leg and spine)
  - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s))
  - Occasionally
• Balancing (maintaining body equilibrium to prevent falling)
  - Frequently
• Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers)
  - Occasionally
• Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and…