Strategic Client Director
Listed on 2026-09-24
-
Sales
Client Relationship Management, Customer Success Management, Business Development -
Business
Client Relationship Management, Customer Success Management, Business Development
Description
Strategic Client Director
Company:
Norstella
Location:
Remote, United States
Date Posted:
Sep 2, 2026
Employment Type:
Full Time
Job : R-2165
Strategic Client Director
Reports to:
VP, Strategic Client Partnerships | RWD - IHD Platform - IHD Insights as a Service
Norstella - RWD | Remote US | Full-time | Individual Contributor
About the CompanyNorstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands
- Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision‑making. We help our clients:
- Accelerate the drug development cycle
- Assess competition and bring the right drugs to market
- Make data driven commercial and financial decisions
- Match and recruit patients for clinical trials
- Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI‑driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
Aboutthe Opportunity A commercially-focused client partnership role
Norstella's Real World Data business is building a dedicated Strategic Client Partnerships team to own the full subscription lifecycle across RWD, IHD Platform, and IHD Insights as a Service. The Strategic Client Director is the primary relationship owner for a named portfolio of accounts - responsible for ensuring customers realize value from their investment, identifying opportunities for expansion, and ensuring every renewal is earned well before the contract anniversary.
This is a commercially-focused role. Strategic Client Directors are measured on revenue outcomes - not delivery metrics. When product or delivery issues arise, they coordinate the right internal teams and follow through. They do not absorb execution.
Responsibilities WHAT YOU WILL OWNDrive retention and growth. Maintain positive net revenue retention across a named portfolio of RWD, IHD Platform, and IHD IaaS accounts. Partner with Sales, Pre‑Sales Solutioning, and Consulting to identify whitespace and convert expansion opportunities.
Ensure value realization. Understand each client's priorities, use cases, and definition of success. Lead structured quarterly business reviews that translate data usage into clear ROI narratives - so customers can always articulate what Norstella RWD delivers for their business.
Own the client relationship. Build and maintain relationships with decision makers, influencers, and end users across each account. Be the face of Norstella RWD for your portfolio - proactively engaging throughout the contract year, not just at renewal.
Identify expansion opportunities. Surface upsell signals - additional data modules, seat expansions, new use cases, and adjacent Norstella products - and route them to Sales and Pre‑Sales Solutioning with enough context to convert. Maintain an active expansion pipeline.
Monitor and act on account health. Proactively review leading indicators of account health to identify risk before it becomes a…
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